Job Description

Are you a motivated customer service focused individual with a passion for the human resources? Are you ready to work with an amazing team and a global organization? Do you speak fluent Spanish?

One of our favorite clients is currently looking for a Leave of Absence Coordinator to support the Leave Administration team in a shared service, remote environment. This role will involve heavy phone work as you are communicating with employees about STD, FMLA and ADA. In this role you must have a passion for helping others.

This role is fully remote, but the training will occur on site in the Charlotte market. You must be local to the Charlotte market.

Key Functions of the role:

  • Be the forefront of support for inbound calls from employees who are on leave, have questions about medical leaves or are returning from a leave.
  • Keep records of all call conversations in leave system in a comprehensible way
  • Research and resolve discrepancies between associates and leave request
  • Maintain leave of absence documentation, files and data
  • Reviews file notes and explain leave process to associates and managers
  • Coordination of Salaried Short Term Disability with Corporate payroll
  • Compiles employee data and submits information regarding any state leave
  • Monitors and tracks leave of absences and follows up on required paperwork such as medical certification, request for extended leave, and other required information
  • Works with associates keeping them informed of any employee's leave of absence.

Key Qualifications

  • You are all about your customer!
  • You love interaction and helping others via phone, email, or in person
  • Bilingual Spanish Communication skills over the phone and email with employee base
  • 1+ years of customer interaction via phone preferred but customer service experience is great (call center experience is a plus)
  • Bachelor's degree or equivalent experience
  • Excellent communication and organizational skills
  • Team player who is friendly, outgoing and creative
  • Thrive working in a fast-paced, dynamic environment with strong time management and ownership of deliverables
  • Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities
  • You are analytical and critically think in a fast paced environment where no two days are the same
  • Tech savvy, you know Microsoft Office and are able to pick up new technology
  • Typing while someone is talking to you is fun, must have strong typing skills and the ability to multi-task
  • Last but not least, you want to learn, get into a company that will support your career growth with endless opportunity to move forward and progress in your career
    Training is onsite for the 1st 2 weeks- Role is 100% remote after that but candidates must leave within driving distance of Charlotte, NC.


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Job #:
Position Type:
Contract to Hire
Charlotte, NC

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