Billing Client Support Specialist

Job Description

TalentBridge, a leader in the professional recruiting industry, is seeking candidates to work as a Billing Client Support Specialist.

Job Description:

• Partner with clients to give status updates on requested move, add or change (MAC) activities, for Enterprise product types that include upgrades, downgrades, adjustments, bill-to address and other general account changes.
• Enhance client satisfaction through detailed order management of post-sales and order entry activities for service orders within defined timeframes in adherence with department processes and procedures.
• Review, research and resolve client concerns and issues, to include billing and credit disputes, aging activity, disconnects and general inquires using detailed research and clear communications.
• Resolve major contract and billing system inconsistencies by identifying discrepancies and requesting corrections from Sales, Order Implementation, Sales Support or Provisioning.
• Align Billing and other client resource management (CRM) systems through audits and updates of client information and ensure clean and synchronous databases for reporting teams.

Qualifications:

• 2+ years of experience with Billing & Call Center
• 1+ year experience working with CRM such as Sales Force
• Preferred Business to Business experience
• Must be able to work on-site

Job Type: Contract

Salary: $18.00 – $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

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