Training Schedule: Monday- Friday | 9am- 6pm
After Training Schedule: Monday- Friday | 12:00pm- 9pm
- Collaborate with clients to provide status updates on requested MAC activities, ensuring clear and timely communication
- Manage post-sales and order entry activities for service orders within defined timeframes, adhering to department processes and procedures to enhance client satisfaction.
- Review, research, and resolve client concerns and issues, including billing and credit disputes, aging activity, disconnects, and general inquiries, using detailed research and clear communication
- Identify and resolve major contract and billing system inconsistencies by working closely with Sales, Order Implementation, Sales Support, or Provisioning teams.
- Maintain alignment between Billing and other client resource management (CRM) systems by conducting audits and updates of client information, ensuring clean and synchronized databases for reporting teams.
- Prior experience in billing, reimbursement, insurance, or call center operations is required.
- Strong attention to detail and organizational skills.
- Effective communication and problem-solving abilities.
- Ability to work independently and as part of a team.