*** REMOTE ROLE ***
Join our dynamic team as a Bilingual Customer Service Associate specializing in service for our technology clients! If you're passionate about providing top-notch customer support, possess fluency in both Spanish and English, and have a keen interest in tax technology solutions, we want to hear from you. This is an exciting opportunity to work with cutting-edge technology while helping our clients navigate the complexities of the tax landscape
As a Bilingual Customer Service Associate for tax-based technology clients, you will play a crucial role in ensuring our clients receive exceptional service and support. You will act as the primary point of contact for Spanish-speaking clients, helping them troubleshoot issues, answer inquiries, and maximize the benefits of our tax technology solutions. Your expertise in both languages and your deep understanding of tax technology will be instrumental in delivering a seamless customer experience.
- Provide outstanding customer support to Spanish-speaking tax technology clients via phone, email, and chat
- Resolve client inquiries, technical issues, and concerns in a prompt and professional manner
- Collaborate with internal teams to address client-specific needs and communicate product feedback
- Assist clients in navigating our online resources, documentation, and self-help tools
- Maintain accurate records of client interactions and case resolutions in our CRM system
- Contribute to the development of support materials, including FAQs and tutorials, to enhance the client experience
- Fluency in both Spanish and English, with excellent verbal and written communication skills in both languages
- Previous customer service experience, ideally in a technology field
- Strong problem-solving skills and the ability to troubleshoot technical issues
- Exceptional interpersonal skills and a passion for delivering top-notch customer service
- Proficiency in using CRM systems and other customer support tools
- Self-motivated and able to work independently, while also collaborating effectively within a team
- $23 /hr
- Monday – Friday
- 8:00 AM – 5:00 PM
TalentBridge — Connecting People with Their Purpose
As one of the nation’s leading professional recruiting companies, TalentBridge successfully places thousands of candidates in their dream jobs every year.
At TalentBridge, we’re passionate about connecting people with their purpose, and we go above and beyond to be the trusted partner to the people we serve. We value relationships over transactions – relationships grounded in open communication and honesty. We’re built on collaboration and teamwork — both with internal team members and with each and every candidate we represent. And that goes beyond a vested interest in your professional success, to rooting for your personal success.
We’re not just another staffing company churning and burning our way through candidates. Our seasoned recruiting professionals love what they do – the Charlotte Observer named us a Top Workplace two years running – and they’re great at it!
We know success begins with personal connections, so we work hard every day to get to know the person behind the resume so we can help our candidates find the best job, not just a job.
That’s a fantastic reason to get out of bed every morning, and we’re excited to share it with an expanding team. Will you join us?
We follow a disciplined, proven process to help ensure success in matching high-quality candidates with high-performance companies. It starts with an in-depth understanding of your skills and experience. It continues with a deep dive into your passions which, in turn, help us to find your purpose. It’s a process that goes well beyond your resume – one that values relationships over transactions in order to optimize success in your job search.