Job Description

Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 75-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities:

  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 75-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution

In-depth training and regular support/coaching will be provided to help you succeed!

Qualifications:

  • 6+ months of customer service experience
  • Call center experience -a plus, not required
  • Financial services/banking experience -a plus, not required
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience
  • Comfortable working in a fast paced, metrics driven environment

Pay:

  • $18 /hr.

Location:

  • Training is 100% on site – Phoenix, AZ 85027

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Job #:
26076771
Position Type:
Contract to Hire
Location:
Phoenix, AZ
Flexibility:
Onsite

 
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