Job Description

Customer Support Specialist
Location: Richland, MS – Fully Onsite
Type: Contract/Full-time
Pay Range: $19-20 per hour (based on experience)

Job Overview:
As a Customer Support Specialist, you will be the first point of contact for customers, addressing their inquiries and requests about products and services. Your role will involve providing detailed information, resolving issues, and ensuring a seamless customer experience. You will also support order tracking, price quoting, and scheduling tasks.

Key Responsibilities:

  • Respond promptly to incoming customer inquiries and requests regarding products and services.
  • Provide accurate and detailed information to customers, ensuring efficient and courteous service.
  • Investigate and resolve semi-complex customer problems, ensuring customer satisfaction.
  • Assist with order tracking, ensuring customers are informed about the status of their orders.
  • Prepare and provide price quotes to customers in a timely manner.
  • Coordinate scheduling to meet customer needs and company timelines.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other team members to improve overall customer service processes.


  • Proven experience in customer support or a related role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle multiple tasks simultaneously and prioritize effectively.
  • Proficient in using customer service software, databases, and tools.
  • Demonstrated ability to provide exceptional customer service in a fast-paced environment.
  • High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Why Apply?

  • Join a team that values customer satisfaction and service excellence.
  • Work in a supportive and collaborative environment.
  • Engage in meaningful work that makes a difference to customers.
  • Opportunities for professional growth and career advancement.
  • Competitive salary and comprehensive benefits package.

If you are passionate about providing exceptional customer service and are looking to grow your career with a supportive team, we would love to hear from you!


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Job #:
Position Type:
Richland, MS

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