Job Description
Job Title: Customer Service Team Lead
Location: Richmond, VA
Job Type: Contract
Max Pay Rate: $21.25/hr
Shift: Thursday – Monday | 5:30 AM – 2:00 PM
Role Overview
We are seeking an experienced Customer Service Team Lead to oversee daily operations of a customer service team in a fast-paced environment. This role is responsible for supervising team activities, coaching representatives, handling escalations, and ensuring performance metrics are met.
This is a hands-on leadership role requiring both customer service expertise and prior team lead experience.
Key Responsibilities
Supervise daily operations of a customer service team
Coach and develop representatives to meet quality and performance goals
Track daily and weekly performance statistics
Analyze team and department results
Troubleshoot operational issues
Serve as escalation point for complex customer concerns
Complete team reporting and documentation
Ensure timely resolution of customer transactions
Required Qualifications
4+ years of customer service experience handling complex transactions
1+ year of team lead or supervisory experience
Experience managing escalations
Microsoft Office proficiency (Excel, Word, Outlook)
Strong organizational and problem-solving skills
Preferred Qualifications
Call center environment experience
Bilingual (English/Spanish)
Experience managing KPIs or performance metrics
Ability to thrive in high-pressure environments
“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”
Apply Now
Job #:
31966245
Position Type:
Contract
Location:
Richmond, Virginia
Flexibility:
Onsite