Job Description

TalentBridge, a leader in the professional staffing industry, is seeking candidates for a Customer Service Representative position. The Customer Service Representative is responsible for responding to calls from customers regarding their online banking account.


Job duties will include:

  • Performs necessary account maintenance to fulfill customer requests, transactions, card activations, accounts status, processing lost, or stolen cards, and statements
  • Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
  • Escalate issues as appropriate
  • Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer

Required skills:

  • 1+ year of Call Center or Financial Services experience
  • Strong analytical skills with high attention to detail and accuracy
  • Demonstrate good attitude and adaptability to change
  • Excellent verbal, written, and interpersonal communication skills
  • Proficient with Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information


In-Office/Onsite role

Salary: $16.00 per hour

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Roanoke, VA

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