Job Description

TalentBridge is recruiting for a Technical Support Representative/Help Desk.

  • Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable.
  • Ability to follow and read wiring diagrams with AC conversion to DC, and grounding principles.
  • Provide electronic product and application end users with operational and technical assistance.
  • Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
  • Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
  • Develop and maintain an excellent working knowledge of electronic products, billing and collections processes, and database applications.
  • Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
  • Follow call-handling procedures to assure uniform support within the goals of the department.
  • Meet call handling, volume, and productivity goals in an inbound call center environment.
  • Perform other duties as required or assigned. Support additional skillsets, projects, and opportunities as needed.
  • Attendance and punctuality are essential functions of the position.
  • This position is located on-site in an office call center environment.

Pay: $17 – $18 hour


Apply Now

Job #:
Position Type:
Salem, OR

Apply Now