TalentBridge, a leader in professional staffing, is looking for an Senior Operations Processor – Client Service. This individual will be supporting operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
Use technical expertise in the designated area and resolve escalated issues.
Provide feedback and present ideas for improving or implementing processes and customer support.
Perform complex operational and customer support initiatives within Operations functional area.
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.
Apply technical knowledge and expertise to perform work and action requests.
Provide subject matter expertise and interpretation of procedures to staff.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. Interact with internal customers.
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Complex work that does require attention to detail its impacting customer accounts directly in our computer system and is different then Product Open team is doing with opening new accounts.
Its not the same function over and over so they do need be able adjust from process to another quickly.