Job Description

Title: Solutions Designer – CRM
Duration: 6+ Months
Location: 222 Jarvis Street, Toronto, ON
Hybrid – 3 Days Onsite, 2 Days Remote
Technical Solution and Development Skills

  • At least 7+ years of experience designing solutions with Oracle Siebel CRM or Adobe AEM technologies
  • Experience with developing business design document, functional & non- functional requirements
  • Experience with developing high level application flows to support the business requirements.
  • Experience in developing functional design document
  • Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions
  • Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
  • Experience conducting user research and usability testing
  • Experience developing user personas and user journey maps
  • Experience analyzing user feedback and designing solutions to address user issues and pain points
  • Experience creating wire frames and high-fidelity mock-ups with UI prototyping software such as Figma or Adobe XD
  • Experience researching and applying industry best practices
  • Demonstrated experience in developing use cases (business/system), identifying and documenting business rules
  • Demonstrated experience with the creation and analytical process of business requirement documents
  • Demonstrated experience in identifying risk and providing solutions
  • Demonstrated experience with creating quality assurance plan and writing test cases

Technology Skills

  • Demonstrated experience with change management methodologies
  • 7+ years of experience in Siebel or Adobe AEM Solution implementation
  • Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
  • Demonstrated experience in creating and updating business architecture artefacts
  • Demonstrated experience with rational unified process (RUP)
  • Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
  • Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype

Soft Skills

  • Strong communication skills; both written and verbal
  • Ability to develop and present new ideas and conceptualize new approaches and solutions
  • Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  • Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large team and work closely with other individual team members
  • Proven analytical skills and systematic problem solving
  • Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change
  • Demonstrated ability to work well and communicate effectively with clients, bridging client business requirements to technical team

Public Sector Experience:

  • Experience
  • with Public Sector Transfer Payment (Grant) Model would be an asset.
  • Experience with ensuring that corporate QA standards are followed and maintained would be an asset.


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Toronto, ON

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